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SERVICE CONTRACTS

 

 

B3 Systems provides a multiple levels of service contracts to suit your needs.  Our service programs generally rely on having remote access to the sensor controller or a PC that is attached to the controller.  We find that this allows us to diagnose problems more easily before a service technician is dispatched.  Often problems have simple solutions that can be handled by your personnel without the need for a service call.

 

The remote maintenance package requires a remote connection to the sensor control unit or computer.   This can be accomplished using a dedicated phone line with a modem or by connecting to a plant Ethernet.  We will work with your network administrator to ensure that absolute security is maintained.  Access to your system may be limited to e-mail only for security concerns.  The remote system sends a daily status e-mail to our office.  An e-mail also is automatically sent if a fault or alarm occurs.  

 

The Remote Maintenance Package also includes telephone support. This service puts B3 Systems on-call to support the client from just simple phone calls and questions to emergency call-outs. If your system has a problem, then pickup the phone and give us a call. But it is more likely that we will be giving you a call when you system is not functioning properly because it will let us know.

 

 

The OAQPS guidance and industry-specific regulations require calibration/setup of leak detectors at least once each year. The instrument owner/operator is required to adjust the sensitivity, time constant, alarm level, and alarm delay. It may also become necessary to repeat the calibration/setup if there is a process change that affects the characteristics of the particulate.  These procedures are somewhat subjective, so there is an advantage to having a third-party perform the work. B3 Systems has the ability to perform these procedures remotely and to produce a complete calibration report containing the following items as necessary:

 

Up to 7sensor calibration/setups are included as part of a 5-year service contract, or they can be purchased individually.

 

 

Some customers prefer to have a visit from a technician at least once per year.  This approach may also be preferable when remote access is not possible.  The services that can be included on-site are:

 

 

B3 Systems offers a complete data review and editing service to provide independent third-party QA as well as help supplement the environmental management staff at your facility. B3 Systems will review the data each business day. A summary report of any exceedances or questionable data will be issued to the client requesting input for each item (cause, corrective action, etc). Once a response has been received, B3 Systems personnel will make all necessary edits to the data, while maintaining a detailed audit trail. This edited data will be re-evaluated for any events or exceedances that the edits may have created. Once all data is has passed QA/QC it will be marked as final and ready for reporting. 

 

Reports will be generated based on an agreed upon schedule of both draft and final compliance reports. This service does include the reformatting of existing reports with the existing data, but does not include the creation of new reporting requirements based on new data demands.